Madison Adoption Associates
1009 Woodstream Drive
Wilmington, DE 19810
P: 302-475-8977   F: 302-529-1976
There are no unwanted children...just unfound families
Policy Statements
Refund Policy
The Adoptive Parents acknowledge that they are not paying Madison Adoption Associates or to buy a child. Adoptive Parents agree that they are paying for Madison Adoption Associates’ time, experience, knowledge, guidance, service, materials, and overhead during the period that they are a Madison Adoption Associates client in seeking to adopt a child. Madison Adoption Associates strives to provide our families with the highest quality of service and respect, as well as an atmosphere of trust, security and understanding. Accordingly, we have established our fee structure to allow Adoptive Parents to pay in stages over the course of the adoption process. The schedule for payment of each portion of the Agency Fees has been structured so that the portion that Adoptive Parent(s) pay at each point in the adoption process parallels the services provided by Madison Adoption Associates and its agents at each milestone point in the process. The fee payment structure does not compensate Madison Adoption Associates in advance for services to be provided in the future. Rather, all payments are deemed earned and applicable to services provided previously upon payment. However, we realize that birth parents may experience a change in heart and we want to be as fair as possible with our adoptive families. For this reason, we have established the following parameters:

If a family is matched with a birth mother prior to birth, and the birth mother subsequently elects not place, the family will receive a credit of 50% ($2500) of that match toward the next match. If a family elects not to receive placement after matching to a birth mother, the matching fee will be non-refundable.

Other non-refundables would include any expenses paid on behalf of birth mother and/or baby not otherwise covered by insurance or Medicaid and under applicable state law.

After placement, to the extent that there is a disruption by a birth parent, the $5000 match fee will be non-refundable and the Agency Professional Services fee, will be credited towards the next placement.

With respect to the legal fees for termination of parental rights, to the extent that a disruption occurs at any time prior to filing of the Petition for Termination of Parental Rights with the court, time spent working on the matter will be non-refundable on an hourly rate with the remaining fees refundable. After submission of the Petition for Termination of Parental Rights, the legal fee will become non-refundable.

To the extent that Adoptive Parents voluntarily elect to pay the Agency in advance of the due date for services that are deemed to have not yet been performed, Madison Adoption Associates agrees that such funds are deemed to be refundable up to and including the date that the payments should have been made under the standard Madison Adoption Associates payment schedule. In the event that Adoptive Parents elect to terminate this Agreement after making a payment, but before the payment due date, Madison Adoption Associates shall refund fees received in advance for services not yet provided within 60 days of termination. Any fees that the Adoptive Parents voluntarily prepay for services not yet provided shall be refunded within 60 days of termination.

Complaint Policy and Procedures
Madison Adoption Associates permits any birth parent, prospective adoptive parent, adoptive parent, or adoptee (each a “complaining person”) to lodge a complaint or appeal about any services or activities of the agency that such person believes are inconsistent with the Hague convention, Intercountry Adoption Act of 2000, or the Hague Regulations. Madison Adoption Associates will not take any action to discourage a client or prospective client for, making a complaint, expressing a grievance, questioning the conduct of, or expressing an opinion about the performance of any Agency/person. Client agrees to provide Agency (c/o its “Executive Director”) with prompt written notice of any complaint regarding the Agency and its services. A complaint shall only be valid if presented within 30 days of Client first becoming aware of both the offending conduct. Madison Adoption Associates will investigate and respond to the complaining person in writing within 30 days of receipt of such complaint. We will also provide expedited review under the following circumstances: 1) If complaining person requests expedited consideration and demonstrates that matters are time sensitive facts; or 2) Facts involve allegations of fraud (Hague Regulation 96.41(c)). To the extent that the complainant is dissatisfied with the response to the complaint, the complainant may request reconsideration by writing to the Board of Directors. If the Board of Directors does not respond within 15 days, the complainant may submit their complaint to the Department of State’s Complaint Registry in electronic format. The complaining person may lodge a complaint with the Hague Complaint Registry in accordance with Hague Regulation 96.70 as described at the following website:

Please note that the accrediting entity assigned to review and resolve complaints will verify that the complaint has already attempted to seek resolution through the Agency’s internal procedures prior to consideration.


Prohibition on Child Buying
p Madison Adoption Associates prohibits its employees and agents from giving money or other consideration, directly or indirectly, to a child's parent(s), other individual(s), or an entity as payment for the child or as an inducement to release the child. If permitted or required by the child's country of origin, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provision of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release the child.



Contact Information
Phone: 302-475-8977
Fax: 302-529-1976

1009 Woodstream Drive
Wilmington, DE 19810


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About Us
Madison Adoption Associates is a 501(c)(3) non-profit agency licensed to place children through international adoption. We are currently offering adoption programs in the countries of China, Philippines, El Salvador, and Bulgaria. Learn more...


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